Shipping and Returns

Returns & Exchanges

Your satisfaction is our main concern. If you are unhappy with an item you can return it for an exchange, store credit can be issued in the same form as the original payment. In order to receive a credit for change of mind simply return the goods to us in a new and unused condition (including packaging) within 14 days of purchase. You will be responsible for any shipping on change of mind exchanges.

Please contact us prior to sending back (shop@designtasmania.com.au or calling 03 6331 5506 during business hours) to ensure that we can discuss the receipt of your returned goods and arrange a credit promptly!

Cancellations

Orders and purchases can be cancelled with-out cost provided you have made contact with Design Tasmania staff prior to the goods being dispatched, and that the item is not a special order. Design Tasmania will refund goods inline with our Return & Exchange Policy above.

Special Orders

Items made to order, or special requests cannot be returned or cancelled unless faulty. Delivery times may vary from 2 business days to 8 weeks depending on product. Design Tasmania staff will contact you to discuss any variations.

Shipping & Timeframes

Design Tasmania uses Australia Post for the shipping of all non-bulky items and items are dispatched with-in 24 hours of Payment of your Order for delivery via your preferred method (at Checkout).

Larger Items (small tables, stools etc) will be shipped by Australia Post or Fastway Couriers and all consignments can be tracked through the carriers websites with the tracking number that will be forwarded to you on dispatch of your goods.

Bulky Items (furniture etc) will be shipped by Fastway Couriers or through a selected furniture carrier best suited to the delivery location.

Multiple Shipments

All items will be sent in one shipment as soon as all products are available. If you require multiple shipments, please contact us on 03 6331 5506 so we can assist you. Multiple shipments may incur additional charges.

Shipping Times

Standard delivery: up to 5-8 business days
Deliveries are made Monday through Friday only.
Express post ships over night, however please allow an extra day for processing and preparation of your order. Most express orders placed before 2:00pm will be dispatched the same day and we will contact you if this is not possible with your selection.

Please feel free to call us on 03 6331 5506 if you urgently require a package to go same day.

Local Pickup

Local pick-up is available at check-out and is free of charge. Please wait for a confirmation email form Design Tasmania staff prior to arranging pick-up as processing of orders may take time.

Please feel free to call us on 03 6331 5506 if you urgently require a package to go same day.

International Deliveries

Design Tasmania recommends Australia Post for International deliveries. Please see the Australia Post website for the latest information on services and timeframes for your destination address.